Return & Refund Policy

At Shedoria Shop, we are committed to providing premium-quality sheds and outdoor storage solutions to our UK customers. Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, our 30-day return policy ensures a fair and hassle-free process.

Legal Entity Disclosure

Shedoria Shop is operated by Shedoria Ltd, a company registered in the United Kingdom. All transactions, including returns and refunds, are processed under this legal entity.

Eligibility for Returns

Returns are accepted within 30 days of delivery in the following cases:

• Incorrect items delivered

• Damaged or defective items on arrival

• Unused and unassembled sheds or storage products

⚠️ Please note: Custom-built, assembled, or made-to-order sheds are non-returnable unless they arrive defective or damaged.

Refund Process

To initiate a return, please follow these steps:

1. Contact Us – Email us at contact@shedoria.shop with:

   • Your order number

   • Photos of any damage or defect (if applicable)

   • A short description of the issue

2. Return Authorization – We will provide a return address and instructions.

3. Ship the Item – Return the item using a trackable shipping method. Keep proof of postage.

4. Resolution – Refunds or exchanges will be processed within 14 business days of receiving the returned item.

Conditions

• Items must be unused, unassembled, and in their original packaging, with all components and manuals included.

• Return shipping costs are the customer’s responsibility, unless the product is defective, damaged, or incorrect.

• Refunds are issued to the original payment method. Please allow 5–10 business days for your bank to process the refund.

Exchange Policy

We offer free exchanges for:

• Incorrect items

• Damaged or defective items

⚠️ Custom-made or built-to-order sheds cannot be exchanged unless defective.

To request an exchange, contact us at contact@shedoria.shop.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used, assembled, or altered sheds and storage products

• Custom-built sheds (unless defective)

• Items returned after 30 days from delivery

Order Cancellation Policy

• Within 24 hours of purchase: Full refund

• 24–72 hours after purchase: 25% cancellation fee

• After 72 hours: 50% cancellation fee

• Custom orders: Non-refundable after 24 hours

Restocking Fee

A 25% restocking fee applies to returns of non-defective items to cover inspection, repackaging, and restocking costs.

FAQs

Q: How do I report missing or damaged parts?
A: Please email contact@shedoria.shop with photos and your order number. Replacement parts will be sent at no additional cost.

Q: Do you cover return shipping for defective items?
A: Yes, if the item is damaged, incorrect, or defective.

Q: Can I return a partially assembled shed?
A: No. Items must be unused and unassembled.

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